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Terms & Conditions

Return & Exchange Policy

We want you to have the best experience with Mummy Express. Please note our policy:

No Refund Policy: Unfortunately, we do not offer refunds, especially for Nursing, Beauty, and skin care products.

Exchange Policy: We are happy to exchange any unworn/un-used item returned in its original packaging, with its receipt, within 3 days of delivery.

All items must be returned in new condition, with the tag label secure.

Color Variation: Product colors may slightly vary due to lighting or monitor settings, and thus, are not eligible for exchange for these reasons.

Exchange Process: Exchanging items for a different size is free, based on stock availability. You bear the courier charges for return, and we refund the item cost to your bank account.

Processing Time: Replacement may take 7 to 8 working days, depending on item availability and pickup/delivery processes.

Contact our customer service team at 0300 8253761 or via email within 3 days of item delivery.

We appreciate your understanding and cooperation. Happy shopping!

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